Refund policy

At JI Accessories, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return or refund.

1. Return Eligibility

We accept return requests within 3–5 days of the date your order is delivered.

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Have all original tags, labels, and packaging intact.
  • Be free from stains, damage, or alterations.
  • Be accompanied by proof of purchase (order confirmation or invoice).

Items that do not meet these conditions may not be eligible for a return.

2. Non-Returnable Items

The following items cannot be returned:

  • Products damaged due to misuse or improper handling.
  • Items returned without original packaging or tags.
  • Products marked as Final Sale, Non-Returnable, or Clearance.
  • Gift cards or promotional items (if applicable).

3. Damaged or Incorrect Products

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photos of the product
  • Photos of the packaging (if applicable)

After verification, we will arrange a replacement or issue a refund, depending on the situation.

4. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • The refund may take 5–7 business days to reflect in your account, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another mutually agreed method after verification.

5. Return Shipping

  • If the return is due to a damaged, defective, or incorrect product, JI Accessories will bear the return shipping cost.
  • If the return is requested for any other eligible reason, the customer may be responsible for the return shipping charges unless otherwise stated.

6. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the return process if eligible.

7. Exchanges

We offer exchanges for eligible items subject to product availability.

If the requested replacement item is unavailable, a refund or store credit may be offered at our discretion.

8. Processing Time

  • Return requests should be submitted within 3–5 days of delivery.
  • Approved returns are typically processed within 3–5 business days after the returned item is received and inspected.